FAQ – Issues, errors and info


I purchased a license. I have activated the program on my computer. If I change PC in the future, can I still use the same license?
The license is for 1 PC only. If you change PCs, we allow you to activate the program on the new PC using the same license. But if you make more than 2 activations (even if not simultaneous), the license is automatically disabled and you have to purchase a new license to continue using the program. We can’t reset the license.

I’m trying to activate the program but it opens a pop-up with “Invalid registration code OR license already activated on 2 PC.”. What can I do?
Pleae be sure you are entering the correct email and reg. code (remove all blank spaces). Disable also your antivirus and check again. If error persists it means that you already activated the program on 2 PC and you have to purchase a new license.

Why Google Chrome gime me error “Incorrect phone number” or “Phone number shared via url is invalid” after scan QR-code?
For incorrect phone number please wait it will skip it or ensure that the first number on your bulk is a right number. Be sure you added the country code before numbers

What can I do to insert “Full Name” in Russian language, cause now when sending users receive “? ? ???” instead of a Name?
When you import number with name in russian ensure that your file is unicode not ANSI

It’s sending each line as a separate message.. How can I send eentire message as one message with Line breaks?
From Advanced settings try to set “text inject” sending type.

The message sent is too low. How can I speed up?
From Advanced settings please set “text inject” sending type and set 0 as delay. But please note that in this way the ban risk is higher.

I click Send button, it opens Whatsapp Web but it doesn’t start sending messages, why?
Please be sure you have last version of software, go in DOWNLOAD page to download last version

I don’t see the QR code in Google Chrome
Try to:
-delete cookies in Chrome
-disable your proxy and antivirus
-In Chrome go in Settings > Advanced and disable Hardware acceleration

I have problems to import csv file with names and numbers, how can I solve it?
Be sure to import csv with the “;” separator, with names in 1st field and numbers in the 2nd field.
If you have an excel file with names and phone numbers (or only numbers) you can try to use this online tool: https://clikka.net/addprefix/
You have only copy and paste from excel and this tool can add prefix and save in csv (select semicolon as delimiter).

I receive Error “Bulk has been Stopped”… how fix it?

The cause of the problem is that the app cannot connect to chrome so please do the following:
1) Re-boot the PC
2) Right click on the icon app and select “Run as Administrator”
3) Set Chrome as Default Browser
4) Disble any adblocker in Chrome (if you have it)
5) If the problem still exist, uninstall and reinstall Chrome
6) From setting select text inject

I receive Error “Invalid number or blocked Number”… how fix it?
Please restart Chrome and restart the program

It gives error after installing: Problem Event Name: CLR20r3

You have to install the .NET Framework 4.6 in your PC:  https://dotnet.microsoft.com/download/thank-you/net46

The customization /personalization of message doesn’t work, why?

Try to put in the message the tag [[fullname]]. Also you have to disable the “turbo mode” option.

I got the error “Phone number shared via url is invalid”

It means that the recipient’s number has no Whatsapp or it is inexistent or it has not the Country prefix ( +91 for India, +1 for USA..)

My Whatsapp number got banned, why this happened? how to avoid this?

IMPORTANT NOTE: WhatSender allows you to easy communicate with recipients that expect receive your messages (Eg. clients , students , patients , etc..), and it’s NOT A SPAM TOOL. We are not responsible if you got banned.

Below some tips to reduce the risk of being banned:
1. We suggest to not use your main personal account  (you can use a new account number)
2- Just try to use your new account for few days sending and receiving and after sending bulk from it
3. Send account number (that you want use it to send bulk) as vcard from your personal account with friends and family ask them to save it and to message you on it
4- When you start send bulk from new account start with small bulks
5- Try to write message in a way that recipient do not report it as spam (this is the most critical issue with new accounts)
6- Try to use Multi Message and/or Spintax options on the application, which allow you to write same message in different way
7- Use anti block module application in setting (add your numbers and your friends number that you usually chat with them and set initiate dialog with them after x amount of messages)
8. Give your account more credibility by joining groups
9. Do not send more than 600 messages per hour. WhatSender has a unique capping option where you can tell WhatSender when to stop sending messages.
10. Send messages only to opt-in users
Why a lot of messages fail to send?
If you find a high percentage of unsent (or failed) messages, go to Settings and set the sending speed to “Normal” and not to “Fast”
What is the difference between the FREE and the PRO versions?
In the FREE version, you can add your contacts individually (mass importing from CSV is disabled). In the FREE version also the features of “filtering Whatsapp numbers” and “multi-accounts” are disabled.
In the PRO version, you can import your contacts numbers from csv files and also by copying and pasting. In the PRO version, you can also use the filtering options and add multiple accounts.
What is the difference between WHATSENDER and the WHATBOT?

  1.  WhatSender and WhatBot are two complementary programs with similar but also different features.
  2. WhatBot is ideal for use as an autoresponder.
  3. What bot can also be used to send mass messages but does not have the Multi-Account function which is present in WhatSender.
  4. If you need to send messages only to your contacts you could use Whatbot Plus.
  5. But if you have to send messages even to people not saved in your address book and with whom you have never had conversations, it is advisable to use WhatSender and the multi-account function to reduce the risk of bans.
How to import Gmail CSV Contacts to Whatsender?
Here is the link of a detailed video tutorial that shows you how to import Gmail Contacts to Whatsender:

Help Desk